Every business is different and you need information to manage your business. The standard Total Interact solution provides extensive functionality to satisfy the needs of most organisations. However if you need additional functionality beyond this, Total Interact can offer you an open, well-defined API for integrations and several frameworks for customisations. Standard API for integrations with Work Force Management systems like Teleopti, Bluepumpkin and XL Scheduler are available. We can also customise the solution easily for your own specific CRM and third party application integrations. We can always provide you with the relevant information your agents need to enable them to offer the standard of service your customers expect.